Shipping Policy

Before finalising your order, please ensure you familiarise yourself with our Returns & Cancellations Policy, Shipping Policy (below) and the Product Care & Safety information available on our website. Please contact us prior to finalising your order if you do not understand any part of our policies or website information, or require further assistance or clarification.

Meridian Etch ("we" and "us") ships worldwide. Please contact us for international shipping as this needs to be calculated on an individual basis. The below applies to Australian orders only. 

All orders are sent by regular post via Australia Post from South Gippsland, Victoria. Please refer to the Australia Post website for estimated delivery times as these constantly change due to the time of year, significant events and network congestion. We cannot guarantee exact arrival times for any order. Australia Post does not guarantee an exact delivery time, only delivery within a reasonable timeframe.

Most orders are sent with a tracking number, which is provided in the shipping confirmation email. You can use this number to track your package on the Australia Post website: Items with free shipping do not include tracking numbers. Please contact us if you would like to pay the difference for a tracking number to be included.

* $12 flat rate shipping does NOT apply to large signs and other wall decor. 'Large' is determined by us and is calculated based on current Australia Post costs based on sign size.


Express delivery via Australia Post is only available within Australia. As our studio is located in South Gippsland VIC, we are not within a guaranteed next day delivery area so please be mindful of this when placing your order and selecting Express Shipping.  

Please note, delays to express delivery due to network congestion or other issues experienced by Australia Post are out of our control.

Selecting Express Shipping at the time of purchase does not expedite our standard production and order processing times. However, we do our best to dispatch every item as quickly as possible, especially if Express Shipping has been selected.

If selecting 24-hour turnaround at the time of purchase to expedite production and order processing (selected items only), Express Shipping is not included unless selected and paid for at the time of purchase.

Please note that Australia Post may suspend their express delivery service with little or no forewarning. Where we are aware of such a suspension, customer’s will only be charged for Regular Post. 

You can find Australia Post’s Express Post guarantee on their website:


It is the responsibility of the purchaser to ensure the delivery address is correct at the time of purchase. Where provision of an incorrect delivery address results in re-delivery being required, the purchaser will be required to pay a second shipping fee. 


All orders are sent via Australia Post with ‘Authority to Leave’, meaning the delivery person may leave the parcel in a safe place (as determined by Australia Post). If no safe place is available, a calling card will be left for the parcel to be retrieved from the nearest Australia Post outlet. 


Once an order leaves our studio and is handed over to Australia Post, delivery timeframes are out of our control. If we become aware of a delivery delay, we will notify the customer as soon as possible via email. 


Due to the significant increase in orders and expected delays to delivery services in the lead up to Christmas each year, we will display a Christmas order cut off date on our website home page, as well as Facebook and Instagram. All orders received prior to (and on) this advertised date will be made and shipped as a matter of urgency to align with Australia Post estimated delivery times for delivery prior to Christmas. Selecting Express Shipping at the time of purchase will give you the best possible chance of receiving your order in time. However, we cannot guarantee that any order will arrive before Christmas once it has been handed over to Australia Post.

All orders received after the Christmas order cut off date will continue to be processed and dispatched up until the last business day before Christmas, after which we will close for two weeks. All remaining unfulfilled orders and new orders received during these two weeks will be fulfilled as soon as possible upon our return in January.

Please note, our 24-hour turnaround service is not available from 15 December to 15 January each year.


How long will my order take to arrive?

We work extremely hard to have orders made and shipped as soon as humanly possible. Please allow up to 5 business days for your order to be designed, produced and shipped during non-peak periods and up to 10 business days during peak periods, at which time you will receive a shipping confirmation email including tracking number. From there, delivery time is out of our hands but the tracking number will give you peace of mind. 

We offer the option of Express Shipping for those urgent orders, which you must select at the time of purchase. Please note, although this speeds up the shipping stage of the process, it does not speed up the design, production and order processing. Therefore, we also offer a 24-hour turnaround service for selected products for an additional fee. However, if your chosen item does not have this as an option on our website, please contact us prior to placing your order to check our capacity to offer you this additional service.

Please note, our 24-hour turnaround service is not available from 15 December to 15 January each year. 

Please note that Meridian Etch is not responsible for delivery delays after your order has left our premises as this is out of our control. 

Can I pick up locally?

Yes, we’re located in Leongatha VIC. If you’re in South Gippsland or surrounding areas, feel free to contact us prior to placing your order to see if we’re headed in your direction and can save you postage costs!

What if my product gets damaged, lost or stolen in transit? 

As detailed in our Returns & Cancellations Policy provided on our website, Meridian Etch is not responsible for damaged, lost or stolen orders in transit with Australia Post or any other delivery service provider. Each order is inspected thoroughly and packaged adequately before being dispatched from our studio to ensure it is in a suitable condition when it leaves our premises.

If your order arrives damaged or is lost in transit, you may be eligible for compensation from Australia Post. All claims for compensation must be lodged with Australia post within a specific timeframe.  For damaged items, we recommend taking photos of the product and packaging. 

You can find more information on claims for compensation and how to make a claim on Australia Post’s website:

If you require assistance in lodging a claim for compensation with Australia Post, please email us at and we will be happy to help.

Meridian Etch does not guarantee a claim for compensation will be approved nor the timeframe in which a claim will be assessed. 

Do you ship internationally?

We certainly ship internationally. If you require an item to be shipped internationally, please contact us ( to arrange it.  

The customer is responsible for all customs/duties fees and taxes. 

Meridian Etch is not responsible for replacing orders where they have been seized by customs in another country for whatever reason.